Frequently Asked Questions

Got Questions? We’re Here to Answer

What is a remote case manager, and how do they help law firms?
A remote case manager is a trained legal professional who works remotely to handle case intake, client communication, scheduling, and administrative tasks. They reduce overhead, improve efficiency, and free attorneys to focus on legal work.
What tasks can I delegate to a remote case manager?
- Client intake and follow-ups
- Drafting and organizing case documents
- Managing case timelines and deadlines
- Scheduling appointments and hearings
- Communicating with clients and staff
- Data entry and file management
Are remote case managers pre-vetted and trained?
Yes. Each remote case manager is screened and trained to meet law firm standards. Many have prior experience in legal administration, case handling, or paralegal work.
How is performance tracked?
Performance is monitored through structured reporting tools, regular check-ins, and shared workflow platforms. This ensures accountability and transparency.
How much does it cost to hire a remote case manager?
Costs depend on your firm’s needs, but most law firms save 50–70% compared to in-house hires. Remote staffing cuts expenses like office space, equipment, and benefits.
Can a remote case manager handle confidential information securely?
Yes. They follow strict confidentiality protocols and comply with data security standards. Secure channels and file-sharing systems are always used.

Why should law firms hire remote case managers?
They allow firms to scale without the cost of in-office staff. The remote case manager handles intake, follow-ups, file organization, deadlines, and client updates so attorneys can focus on legal strategy. This improves efficiency, client service, and profitability.
Do I need to sponsor candidates from outside the U.S.?
No. Remote case managers work remotely and do not require U.S. sponsorship. Many are based in regions like Latin America and the Philippines, saving firms up to 60% compared to local hires.
Are remote case managers only for virtual law firms?
No. They support remote, hybrid, and traditional firms of all sizes.
How do I hire a remote case manager?
Schedule a consultation, get matched with a pre-vetted Case Manager, and start onboarding immediately.
What services does Remote Case Manager provide beyond staffing?
We also provide onboarding support, workflow best practices, and integration guidance to ensure a smooth transition and long-term success.

What is the Remote Case Manager Platform for law firms?
The Remote Case Manager Platform is an all-in-one cloud solution designed specifically for law firms to seamlessly manage their remote legal teams. From tracking time and capturing live screenshots to generating invoices, reviewing productivity reports, and resolving issues through built-in support ticketing, everything is streamlined within one secure, centralized portal. It empowers firms to stay efficient, transparent, and fully in control of their virtual workforce.
What are live screenshots and how do they work?
Live screenshots are a monitoring feature that captures real-time images of your remote legal team’s computer activity during work hours. These snapshots give law firm managers greater transparency into daily operations, helping confirm that tasks are being handled efficiently and keeping staff focused on their responsibilities.
What are my payment options?
Remote Case Manager offers flexible and convenient payment methods to fit your firm’s needs. You’ll receive a simple monthly invoice and can pay securely through the platform. Plus, with built-in tools, you can easily issue bonuses or salary increases in just one click.

How does Remote Case Manager track remote employee performance?
Remote Case Manager provides real-time visibility into your remote team’s work. The platform records hours worked, monitors task completion, and tracks overall engagement to give managers a clear picture of performance. With detailed daily and weekly reports, law firms can ensure accountability, measure productivity, and make informed decisions to keep their teams on track.
How do payments work?
Payments are handled directly through the Remote Case Manager platform for simplicity and transparency. Firms receive a clear monthly invoice, and with built-in features, you can also issue bonuses or salary adjustments in just one click—no extra paperwork or delays.
Can I give bonuses or salary increases using Remote Case Manager?
Absolutely. Remote Case Manager allows you to reward your staff directly through the platform with just one click. Whether it’s a bonus or a salary increase, the process is fast, secure, and hassle-free—helping you recognize great work without added administrative steps.

How is pricing structured?
Remote Case Manager uses a straightforward pricing model with flat monthly rates tailored to the specific role you need. There are no hidden charges or surprise costs—just clear, predictable pricing that makes it easy for your firm to budget and scale with confidence.
Do I have to sign a long-term contract?
No, Remote Case Manager doesn’t lock you into long-term commitments. We provide flexible month-to-month agreements, giving your firm the freedom to scale your remote team up or down as your workload and needs evolve.

How much does it cost to hire a Virtual Legal Assistant?
Pricing depends on the role, level of experience, and scope of work you require. Compared to hiring in-house staff, virtual staffing with Remote Case Manager is a more cost-effective solution. We offer competitive rates and customized quotes designed around your firm’s specific needs—reach out to us for a personalized estimate.
Can I cancel my plan or subscription?
Yes. Remote Case Manager gives you the flexibility to cancel at any time. With simple month-to-month agreements, you’re never locked into a long-term contract—allowing your firm to scale up, scale down, or pause services as your needs change.

What is a Virtual Legal Assistant, and how can they help my law firm?
A Virtual Legal Assistant is a remote legal professional who supports your firm with a wide range of tasks—from legal research and document drafting to client communication and case preparation. By outsourcing these responsibilities, your firm can reduce overhead costs, boost efficiency, and free up attorneys to focus on serving clients and building stronger cases.
What if the Virtual Assistant isn’t the right fit?
If your assigned Virtual Assistant isn’t the best match for your firm’s needs, we’ll step in right away to provide a replacement. There’s no extra cost—just a smooth transition to ensure you always have the right support on your team.

Do you offer full-time or part-time Virtual Legal Professionals?
Remote Case Manager provides only full-time Virtual Legal Professionals, dedicated to working 40 hours per week with your firm. This full-time model ensures consistency, reliability, and efficiency, giving your team the dependable support it needs to operate smoothly.
How long does it take to onboard a Virtual Legal Professional?
Onboarding is designed to be fast and seamless. After you choose a candidate, your Virtual Legal Professional can typically begin within just a few days. We handle the training and workflow integration to ensure a smooth transition with minimal disruption to your firm.