PI Settlement Coordination That Keeps Cases Moving

The Bottleneck: Why Settlement Coordination Requires Expertise
The Volume and Timing Pressure
Settlements involve multiple parties operating on different timelines. Medical providers, lienholders, insurers, and internal teams often move at different speeds. As settlement volume increases, small delays compound, slowing case resolution and extending closeout timelines by days or weeks.
The Risk of Costly Errors
Settlement documentation requires accuracy across figures, dates, releases, and lien information. Errors can trigger disputes, payment delays, or even legal complications affecting both the settlement and downstream accounting.
The Attorney Time Drain
When attorneys handle settlement coordination, they often lose 5–10+ hours per case to administrative follow-ups, time that should be spent on negotiation and case strategy, reducing throughput and directly impacting firm profitability.

Remote Case Manager Solution: The Core Process
Step 1: Settlement Intake & File Assessment
Remote Case Managers review settlement status, key terms, and outstanding items as cases move toward resolution. Files are assessed for documentation gaps, lien indicators, and follow-up requirements to establish a clear coordination plan.
Step 2: Ongoing Coordination & Follow-Up
Next, the Remote Case Managers manage settlement-related follow-ups across insurers, medical providers, and internal teams. Documentation requests, confirmations, and updates are tracked to keep settlement activity moving without interruption.
Step 3: Settlement Readiness & Case Closeout
Remote Case Managers organize settlement documentation and maintain files in a review-ready state. Attorneys are kept informed while administrative coordination is handled through a consistent, structured process that supports timely case closure.
Tools and Technology That Support Settlement Coordination
Remote Case Managers operate within the tools and systems already used by PI law firms to maintain visibility, documentation control, and settlement progress.
Case Management Platforms
Remote Case Managers work directly within commonly used PI case management systems, including Clio, Filevine, SmartAdvocate, Needles, and Litify, maintaining settlement milestones, notes, and documentation status for attorney visibility.
Document Management Systems
Settlement documents, releases, and lien records are organized using secure platforms such as SharePoint, Dropbox Business, and Google Workspace, supporting version control and structured file organization.
Task and Workflow Tracking Tools
Follow-ups, confirmations, and outstanding settlement items are tracked using tools like Asana, Monday.com, and built-in task features within case management systems to prevent delays and missed steps.
Communication and Collaboration Tools
Settlement-related coordination is handled through approved tools including Microsoft Teams, Slack, and secure email systems, enabling timely communication across internal teams and external parties.
Calendar and Scheduling Systems
Settlement timelines, follow-up reminders, and deadline tracking are supported through shared calendar tools such as Outlook and Google Calendar, helping maintain consistent settlement progress.
Secure File Sharing and Access Controls
Controlled access and permission-based file sharing are used to ensure only authorized users can view or modify settlement-related materials, supporting confidentiality and operational oversight.

Measurable Benefits to Your PI Firm
Increased Capacity
By removing settlement bottlenecks, firms can close significantly more cases per month without adding in-house workload.
Reduced Overhead
No additional hiring, onboarding, or payroll expenses. You gain an expert without the financial burden of expanding your staff.
Greater Accuracy & Compliance
Your firm benefits from consistent verification, cleaner settlement files, and fewer errors in disbursement calculations.
Faster Case Completion
More efficient coordination shortens the gap between receiving the settlement check and delivering funds to the client—often improving turnaround times by several days to a full week.