Workers Comp Firm Generates 700K in Added Revenue by Hiring Virtual Staff

A mid-sized personal injury firm in Phoenix, Arizona was overwhelmed by rising lead volume, missing calls and delaying follow-ups as attorneys were pulled into intake. Local hiring was too slow and costly, exceeding $710,000 annually.

Legal Intaker deployed five intake specialists and two remote attorneys within 72 hours. Within 45 days, response times improved by 48%, conversion increased by 40%, and intake backlogs were eliminated—restoring same-day consultations and consistent client communication.

Over the next ten months, the firm expanded their virtual team to nine legal intake professionals, increased signed cases by 45%, reduced time from inquiry to consultation by 50%, and improved client satisfaction scores by 55%. By removing intake bottlenecks and attorney overload, the firm transformed its front-end operations into a scalable growth engine—driving revenue growth exceeding 38% while maintaining a high standard of client service.